| ASQA Student Survey |
| Date: | 06/08/2018 10:55 |
| Given Names: | Julie |
| Surname: | Rowley |
| Marketing and recruitment |
| The information I received about my course before I enrolled (signed up) was factual and accurate.: Agree |
| I knew the name of my training provider before I enrolled (signed up).: Agree |
| Did the training provider offer you any incentives to sign up to the course (such as an iPad or a laptop)?: No |
| Did the training provider promise or guarantee you would get a job if you completed the course?: No |
| Was there another organisation (different to your training provider) involved in marketing, recruiting or signing you up to this course?: No |
| At the time you signed up, were you aware there was another organisation (different to your training provider) involved with your recruitment and sign up?: N/A |
| Enrolment |
| My training provider gave me advice about how the course would meet my needs before I enrolled (signed up).: Agree |
| I understood the length of the course, study requirements and assessment (test) methods before I enrolled (signed up).: Agree |
| My rights and responsibilities as a student were explained to me before I enrolled (signed up).: Agree |
| The payment terms and conditions, including any loan arrangements, were clear to me when I enrolled (signed up).: Agree |
| I was aware of my training provider's refund policy when I enrolled (signed up).: Agree |
| Support and progression |
| My training provider has asked me if I have any special learning needs.: Agree |
| I have been given information about support services available to me as a student.: Agree |
| I know I can get help if I have a problem or find the course difficult.: Agree |
| My training provider supports me to use technology and access the learning resources I need to complete my course.: Agree |
| I understand how to make a complaint if I am unhappy about my training or support services.: Agree |
| Training and assessment |
| My teachers/trainers are professional and knowledgeable about my course subject.: Agree |
| The amount of training I receive is enough to allow me to practice new skills before I am assessed (tested).: Agree |
| I have access to good quality learning resources and facilities.: Agree |
| Assessment activities are fair and are clearly explained to me.: Agree |
| I am given helpful feedback on my assessment tasks.: Agree |
| Completion |
| My course is meeting my work, career or study needs.: Agree |
| I understand what is required to successfully complete my course.: Agree |
| I expect to complete my course within the planned study time.: Agree |
| I value the training provided by my training provider.: Agree |
| I would recommend my training provider to my friends, family and colleagues.: Agree |
| Overall satisfaction |
| Overall, how satisfied are you with the training and support services provided by your training provider?: satisfactory |
| What have you valued most about your training experience?: to be able to complete in my work place |
| How could your training experience have been improved?: some training materials could have been a little clearer. |
| Are there any other comments you wish to provide?: no |