ASQA Student Survey
Date:11/02/2018 15:37
Given Names:Eric
Surname:Elearn
Marketing and recruitment
The information I received about my course before I enrolled (signed up) was factual and accurate.: Strongly Agree
I knew the name of my training provider before I enrolled (signed up).: Strongly Agree
Did the training provider offer you any incentives to sign up to the course (such as an iPad or a laptop)?: No, they told me I would face new challenges every lesson.
Did the training provider promise or guarantee you would get a job if you completed the course?: No, they said my qualification would be a step in the right direction in being able to be competitive for a job.
Was there another organisation (different to your training provider) involved in marketing, recruiting or signing you up to this course?: No, just my current boss and my mum.
At the time you signed up, were you aware there was another organisation (different to your training provider) involved with your recruitment and sign up?: There wasn't another organisation.
Enrolment
My training provider gave me advice about how the course would meet my needs before I enrolled (signed up).: Agree
I understood the length of the course, study requirements and assessment (test) methods before I enrolled (signed up).: Agree
My rights and responsibilities as a student were explained to me before I enrolled (signed up).: Agree
The payment terms and conditions, including any loan arrangements, were clear to me when I enrolled (signed up).: Agree
I was aware of my training provider's refund policy when I enrolled (signed up).: Agree
Support and progression
My training provider has asked me if I have any special learning needs.: Strongly Agree
I have been given information about support services available to me as a student.: Agree
I know I can get help if I have a problem or find the course difficult.: Agree
My training provider supports me to use technology and access the learning resources I need to complete my course.: Agree
I understand how to make a complaint if I am unhappy about my training or support services.: Disagree
Training and assessment
My teachers/trainers are professional and knowledgeable about my course subject.: Agree
The amount of training I receive is enough to allow me to practice new skills before I am assessed (tested).: Agree
I have access to good quality learning resources and facilities.: Agree
Assessment activities are fair and are clearly explained to me.: Agree
I am given helpful feedback on my assessment tasks.: Agree
Completion
My course is meeting my work, career or study needs.: Agree
I understand what is required to successfully complete my course.: Agree
I expect to complete my course within the planned study time.: Agree
I value the training provided by my training provider.: Agree
I would recommend my training provider to my friends, family and colleagues.: Agree
Overall satisfaction
Overall, how satisfied are you with the training and support services provided by your training provider?: They are really good.
What have you valued most about your training experience?: My trainer is patient and will ensure I understand new things.
How could your training experience have been improved?: If all trainers and admin staff were the same as my trainer
Are there any other comments you wish to provide?: Nope